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Forum Discussion
Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Hm. (hesitating...)
I can't remember I ever instructed dropbox to make such a backup.
(Did dropbox initiated making this backup for some reason?)
Anyway, I don't need it. Deleted.
And, yes, you solved the problem!
Personal Dropbox space - Using 5.8 GB of 9.25 GB
Regular files (3.6 GB) - Shared files (2.2 GB) - Unused space (3.5 GB)So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.You solved my problem. I thank you very - very - much.(Too bad the regular support couldn't/wouldn't help me though....)
I got caught in "sort of the same trap" by recommending to my kids who may or may not have used Dropbox. All of a sudden, my new computer shows me over the limit and I am unable to download my files (which is why they remove them from your computer in the first place) and now I must subscribe to get my files back. I don't trust any positive responses on this forum as those people are probably getting more FREE SPACE! STAY AWAY FROM THIS TRAP! I would not be surprised if they even leave "negative" responses on this forum. Wanna Bet!
Rich
Super User II
Super User II
anice wrote:
All of a sudden, my new computer shows me over the limit ...
New computer, with a new installation of Dropbox? You likely enabled the backup feature which probably put you over your limit. If that's the case, you can delete your backups from the Backups page.
... which is why they remove them from your computer in the first place) and now I must subscribe to get my files back.
Dropbox doesn't remove files from your computer unless you've instructed it to do so. It doesn't have that kind of control. Also, you don't need to subscribe to access your files if you're over the limit.
Thank you for your response and help. I will check what you have provided but I am halfway finished with downloading all the files to my external drive. At my age (90), I really don't need it anymore and the subscriptions they have, starting over 3TB, is much more than I will ever need. It might be better to switch to another method. Thanks again, Anice
