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Petr Mach's avatar
Petr Mach
Explorer | Level 3
2 months ago

What happens to my bonus space if I upgrade and then downgrade my account?

Hello, I have tariff Basic and in it I have bonuses from Samsung and others, so I have a capacity of around 7 GB. What happens if I switch to the Family tariff and when my kids grow up and I go back to the Basic tariff? Will I keep these bonuses or lose them? Thank you for your reply.

  • Hey Petr Mach, thanks for posting your question.

     

    If you upgrade your account to a paid subscription and then downgrade, you won't lose any of the promotional space you have earned over the years.

     

    That is as long as the space is permanent and not a promotion that expires, which is a different story.

     

    But permanent promos and referrals remain in the account, even if you upgrade and downgrade.

     

    I hope this helps and if you have any other questions, please let us know!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Petr Mach, thanks for posting your question.

     

    If you upgrade your account to a paid subscription and then downgrade, you won't lose any of the promotional space you have earned over the years.

     

    That is as long as the space is permanent and not a promotion that expires, which is a different story.

     

    But permanent promos and referrals remain in the account, even if you upgrade and downgrade.

     

    I hope this helps and if you have any other questions, please let us know!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Not a problem, Petr!

         

        We're here, if you need anything else.

         

        Have a great day!

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