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Helpful | Level 6

5 months ago

Solved

My Windows 10 PC shows 1.5 GB free space on Dropbox, but the Windows 11 PC says it's full, why?

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????

hasemir
5 months ago
Thanks so much, Mark. Now it's OK.
Have a nice weekend.

Icon for Super User II rank

Super User II

5 months ago

hasemir wrote:

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????

Are you talking about the space on your local drive in each computer, or the space in your Dropbox account?

Helpful | Level 6

5 months ago

Thanks Rich, Dropbox account of course.

Jay
Dropbox Staff
5 months ago
Hi hasemir, are you certain that you've logged into the same account on both machines?

Could you confirm that both devices are connected to the same account according to this page?

This will help me to assist further!
- hasemir
  Helpful | Level 6
  5 months ago
  Hi, Jay
  let's start over!
  1. no problem with Dropbox on Win 10 PC Name = DESKTOP-5KSLG9H
  2. after yesterday's trouble, I uninstalled Dropbox from Win 11 PC Name = delo_win11!
  3. installed Dropbox on Win 11 PC again today.
  4. same problem again!
  5. uninstalled Dropbox from Win 11 PC name = delo_win11 again!
  
  Now what should I do to make Dropbox work on the Win 11 PC?
  
  Best Regards
  - Mark
    Super User II
    5 months ago
    Sorry not sure what the install and uninstall has to do with the questions asked hasemir ?
    
    If you have a Dropbox account reporting 2 different quotas, the issue is almost certainly, as @Rich said, in that you have accidentally logged in to or set up a second account when doing the above.

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