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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
The same is happening to our team. No more space since one week for technical issues. Maybe they're really having technical issues, even though they don't provide a timeframe for the solution...
Yes, and my subscription started recently, very bad of dropbox to accept more customers being aware that they already had problems.
- Same for me here, no real reply but only excuses…
Our group has the exactly same problem about 2 weeks ago.
It's very annoying.
but is it true that they give you 10 TB every 7 days?
speaking with the assistance I was able to understand this, but I have recently had this problem so I wanted to know something from those who have had this problem for the longest time.That's TRUE.
During the past three weeks, other requests were ignored as the engineer were working on resolving the issue. However, if the request is made on Thursday or Friday, they would increase the storage capacity by 10TB.
For 2 days this story has been repeating itself..
I state that I have a business unlimited account.
I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"
at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.
I'm currently at 60Tb and no more space is being provided to me.
I am forced to abandon the service if the situation persists.
Has this happened to others?They blocked me at 27tb aprox.
same case, i think dropbox does not have the structure to bring unlimited space to the accounts they offer, they only excuses with our engineers know the problem and are working to fix it
I would guess the gdrive migration hurt them a lot, so they're working on adding more storage, at a faster pace than usual, and during these time, they can't add xxx tb of storage at once for users/teams. I don't doubt they will land on their feet when the rush is absorbed. In the mean time, you can still vote with your wallet I guess, ask for refund and go elsewhere ? Can OneDrive Business be a solution ?
same problem, Dropbox Business Advanced I ran out of available space and the assistance doesn't add more space... at this point we can say that drop box is making false claims by selling a plan with unlimited space, it's time to contact the sector magazines and the competent authorities to report.
Same here. It's time to ask for refund and switch to other providers like box.com
I have the same problem. :((
Yesterday i chat with support to request for 10TB and they said they are unable to add due to technical issue and they said they will get back to me ASAP with the ticket opened. Today moments ago, I received an update on the ticket saying issue solved and i got my 10TB storage. Maybe you guys can try to follow up on your pending ticket, who knows good news might come in?
- I have the same problem. On support they tell me that they cannot put more space that there is an error in the system, I have been using the service for 15 days and 7 days that they do not add space. Can somebody help us?
- Same problem for 2 weeks. Written in chat, mail etc. I managed to get 10tb and that's it. Now they say the engineers are at work and they don't have a resolution date.
Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.
It seems that they are not really ready to fulfill their "unlimited storage" promise.
I have the same problem. How many TB of space do you have? In my case, I have 295TB and now they won't allow me to add more space, with the problem that implies to be able to operate in any way within my Dropbox. It's ridiculous and they don't give a solution. Do you know anything?
