You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
i am reading a lot about the massive increase rate of storage demand due to plex users and that that is why this is happening.
this is really unfortunate as we just signed up last month in order to migrate our data to dropbox from storage servers in a datacenter.
this limitation now halted that costing huge amounts of extra money every month.
i read about someone reporting people using rclone to upload things but the issue here is that we do that as well as we use it to move our data that way and sync stuff with other systems.
i hope they don't treat everyone using rclone as one of those mentioned in the comments.
rclone is a legit tool for businesses as well.
and we encrypt a large portion of our data as well except for files our team members share like sales files and reports.
frustrating because we have 600+TB of data waiting to be migrated and are stuck now, sigh.
i hope a solution is presented soon, but reading why they started limited is somewhat understandable.
just a shame it also impacts legit purposes.
Hello,
I'm currently using the Business Advanced plan.
Not long ago, I was limited to 10TB every two weeks, but now I'm limited to 1TB per month.Initially, I was told this was a temporary policy, but I'm still getting the same answer without any further information being shared.
I'm starting to doubt whether calling it a "temporary policy" was indeed truthful.Does anyone have any other information related to this policy?
Thank you.
The bottom line. Dropbox lied. My current renewal doesn't even expire until next year and yet they have effective Nov 1st, limited my account to 5TB per person on the Advanced plan. They advertised “as much storage as needed” and now completely reversed that... with no reduction in price.
They have parlayed some sort of crypto abuse of their system (they are responsible to [police) into a dramatic reduction in service with no commensurate reduction in price. This is bad business and reduces trust. Not the Dropbox I started with many years ago. Very unhappy.Yes, I have reached out to support. They promised sales would contact me. No one ever did. I tried chat, and the representative quickly apologized that the "new" limitations affected me and closed the chat prematurely (in a matter of seconds after my last response because of "non-response". VERY disingenuous. I was actively engaged in the conversation and he clearly blew me off.)
They are getting pushback on this and rightly so....Unfortunately they become like google company. They force us to buy more space. I have 67 TB (because i deleted many files to get more space) and before this expensive changes they give me up to 97 TB...and now they cut additional space and now i have only 76 TB. No problem, i will search for other cloud storage.
- JohnIL7824
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff.I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.
As a video post-production studio, we handle A LOT of footage. Often clients share projects with us on Dropbox, or we receive footage externally and upload it to Dropbox to have it all in a centralised space. This is a workflow I used during my time in one of the largest global video agencies. Now that I established my own agency, I had to find out that Dropbox no longer provides the Unlimited option. But that leaves a lot of video makers in the dark. And sadly 3-5 or even 15 TerraBytes are not enough for many of us. Would there be a way of "not counting" some footage, or labeling it differently so it doesn;t eat up all the space. Right now a client needs to upload it to Dropbox (and pay for it) and then when they share it with us, we also need to store it (and pay for it). I understand that people started taking advantage of the Unlimited plan. But can a solution be found for the rest of us?
No, they just want our money. 🙂
Andcut studio - As far as clients sending you files, you can do a file request. That makes it where they don’t even need a Dropbox account and it’s free to them. It goes directly into your Dropbox folder (wherever you specify the file request to go) but will count towards your quota.
That being said, with the massive reduction In Storage space Dropbox went from being the perfect solution for your studio (and mine) to nearly worthless because we can only store a dozen hours of raw footage at a time.
The new plan that’s capped at 5TB/user they are marketing it as being able to store something like 7500 hours of video!!! Haha! Clearly that’s 8bit 1080p footage shot in 2009 or something
It blows my mind with how many tools for content creators and video production specifically, they are making all of those tools useless with such low storage limits. No film studio with 3 editors is going to be able to use their tools without running out of storage space before a project endsWe have been told that we will get to keep our current space/quota amount for a year but on Oct 25, 2024 it will drop from 168TB to 15TB and there is nothing we can do to increase that amount of space except go to an enterprise plan, which from what I have seen quoted - would cost us about $20k per month to have 160TB of Dropbox storage.
as with many others, unless they change to meet us in the middle somewhere with a plan somewhat resembling a useable amount of space - we will be migrating away from Dropbox next year to another solution. I for one loved Dropbox, am a 13 year user and have built workflows around it. But being told that I can pay the same, but get 9% of the storage is just a huge middle finger from Dropbox to a long term customer. I value business relationships as partnerships and for over a decade Dropbox shared that belief but they have changed their model. I understand getting rid of unlimited storage and changing from that. But not after 2 years of it and not by replacing it with a useless amount, in a way that was confusing at least and honestly a little shady.
- Is it just me, or is Dropbox signing its own death certificate here? I mean reading all the posts on the forum…
So simply I had my entire business, a video production company, on dropbox. Now because you guys have issues with people overusing it for crypto and whatever else, you are taking it on legitimate business and loyal users like us. My brilliant idea would be to suggest you learn how to deal with your problems yourselves. We are leaving dropbox feeling betrayed and frustrated. Now I'll take hours to download everything and upload into a new service. Incredible how easily you guys threw it all to **bleep**.
I'm starting to lose my mind here too. I thought I was on unlimited plan. Suddenly all the syncing stopped and we had to start downloading stuff out of the Dropbox so my files would sync again. Then I heard I need to pay more for every 1TB.
At the moment random stuff are synced on my several devices and I couldn't work today because we need to get stuff out of Dropbox.
I have been promoting Dropbox for years to everyone I work with. Everything fell apart today.
There is no more unlimited plan and noone was grandfathered into it.
https://blog.dropbox.com/topics/product/updates-to-our-storage-policy-on-dropbox-advanced
Hi
after the implementation of the new plan subjected storage, i lost 10 TB, and for 2 months now, no one can explain to me why i lost the 10 TB
I have been a Dropbox user for decades, and have always subscribed to an unlimited hosting plan. However, over the past year, the company has made it increasingly difficult to add space. Previously, the process was automatic. When approaching the available limit, the platform would add a reasonable amount of space. Then it became necessary to open a ticket requesting more space whenever the service was interrupted. Things have gotten even worse since then, and the company has either not provided the space, or increased it by less than 0.5%, which is a joke. My company depends on the space to deliver files to clients, in addition to administrative resources. And we are constantly harmed by the refusal to fulfill the contract. Our plan is unlimited, and Dropbox should honor the contract by providing the promised space.
- Mark
Super User II
It may be worth checking what account you are actually on - Dropbox has removed all unlimited plans and notified people this was happening earlier in the year: https://blog.dropbox.com/topics/product/updates-to-our-storage-policy-on-dropbox-advanced
We have a legacy plan, still in use.
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
- Rich
Richard Eltink wrote:
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.
9/10 TB per week is far from "unlimited" or "as much space as you need" as promoted.
so be careful before you subscribe to the promoted subscriptions as they do not offer any kind of unlimited storage at the moment.
I do not understand why the business-advanced offer is still sold on the website when they cannot even fullfill the contracts they already made with us.
If stacking up on capacity is temporarily limited then please stop making new contracts until the situation is under control again
To be honest, like this, I think they'll end up losing customers more than gaining new ones
confirmed:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plans.
We understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.no information visible on the additional space packs, still the "As much space as needed, once purchased" is falsely promoted.
