Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.It seems that they are not really ready to fulfill their "unlimited storage" promise.

For 2 days this story has been repeating itself..I state that I have a business unlimited account.I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.I'm currently at 60Tb and no more space is being provided to me.I am forced to abandon the service if the situation persists.Has this happened to others?

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum. First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements. For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution. While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction. I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community. Edit by Moderator: Emphasis mine.

I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.

As i said earlier i don‘t believe in those ‚space packs‘.This sounds like the idea of a reddit-Troll not of a business operative.And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.Afaik in US-American trade law you can even sue for prevented profits.Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.Some companies got 1000TB, some don’t even get 1TB as i saw today.Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.All my experience in this field tells me that there won‘t be any major structural change.Maybe temporally, this is realistic, as we have it now.And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.I don‘t think this will escalate in such a way.

No additional space on Business Advanced

Mats-BPB
New member | Level 2
2 years ago
Hi,

I've been getting a message that the dropbox has insufficient storage space for several days. We have the Dropbox advanced subscription and only used 151GB...
The result is that my files on the Dropbox are no longer synchronized...
I've looked at the dropbox backup page and there are no backups in progress.
How can I solve this?
GiveMeAsMuchSpaceAsINeed
Helpful | Level 5
2 years ago
Same here and I am angry as hell. This is blocking my work!
I included Dropbox in my workflow under the promise of "as much space as needed" and this is not happening.
This is a great problem for my company and a very unserious position by Dropbox.
Palm Tree Studio
New member | Level 2
2 years ago
When I got the business advance plan at begining this year, I thought it was unlimited storage. Now they are restricted us for 1tb PER month...
I tried to contact the sales department, Joe the sales told us the enterprise plan yearly is going to be $900+. Then I find out the business advance plan I paid was 1200$+ a year. So I told him we are happy to go to the enterprise...

Then he disappeared(NO RESPONSE TO MY EMAILS)! We got stuck! Right now the business advance plan does not allow us to upload anymore....and we have no way to upgrade....My business is stopped working for a week now...

CAN SOMEONE HELP ME!!!!
- HWG-1
  Collaborator | Level 10
  2 years ago
  Palm Tree Studio
  
  All Advance business customers become at the moment max 1 TB per month.
pidrosama
Explorer | Level 3
2 years ago
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
- murbanvideo
  Helpful | Level 5
  2 years ago
  My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
  - Niitr0
    Experienced | Level 12
    2 years ago
    You should have asked him if the storage limit was due to your computer too lol
WestsideStudios
Explorer | Level 4
2 years ago
Hi all, after consulting with a sales employee who ensured me, that "as much storage as I need" means "unlimited storage", I purchased Dropbox Advanced (now only 3 users for now). Now I started uploading data (intending to use Dropbox as backup for corporate data) and it stops after roughly 5 TB, telling me that I am out of space. When I log into another of the accounts: same thing.

Now I text the support and they say that I can only increase the storage by 1TB per month and user?? That is VERY far away from the claim "as much storage as you need". Is it really that way? Why is Dropbox wasting my time with false Advertisements?
- pete_
  Helpful | Level 6
  2 years ago
  sounds familiar and this situation has been described multiple times in this thread.
  - Niitr0
    Experienced | Level 12
    2 years ago
    Hello, Yes, unfortunately the dropbox speech is not in line with the current facts...
Helpusersplease
Explorer | Level 3
2 years ago
I am being told this is limited to 1TB every 30 days now
- haldb
  New member | Level 2
  2 years ago
  @DBXCommunity what restrictions will be on those with less than 35TB per user. Specifically, if they are at 35TB and delete 5TB are they allowed to substitute 5TB old files with new files? Or do you loose it if you delete it. That is existing storage is effectively read only and we can only grow new storage by 1TB per month.
  - Niitr0
    Experienced | Level 12
    2 years ago
    I had the chat all on time, we will be able to increase the storage by 1 TB per month ( included in your subscription) then you can increase by buying additional TB for 10 euros pr TB from November
mtepper27
New member | Level 2
2 years ago
Business Advanced maxes out at 1000tb, correct?

And does it cost additional to add more TB after the first 15tb?
- DBXCommunity
  Community Manager
  2 years ago
  Hi mtepper27,
  
  Starting last Thursday, August 24, 2023, customers who purchase a Dropbox Advanced plan with a minimum of three active licenses will receive 15TB of storage space shared by the team. Each additional actively used license will receive 5TB of storage, up to 1,000TB total for the account. You can view pricing on the Plans page. To save you a click, each additional license costs $24/month billed annually, or $30/month billed yearly.
  
  If you need more space for your team after purchasing licenses, you can add additional space at $10/TB/month billed monthly, or $8/TB/month billed annually.
  - Niitr0
    Experienced | Level 12
    2 years ago
    What does it mean to bill monthly? If 1 month I don't need more storage, how much will I pay?
Thorsten
New member | Level 2
2 years ago
I'm with Dropbox almost 10 years and since them my data base has grown with the video editing that I do.
Now you decided to reduce my unlimited storage to 15tb but maintaining the price.
This is not correct and makes me rethink my storage back-up options.

You will lose me.
- cgi_ltd
  Collaborator | Level 10
  2 years ago
  Anyone on the Advanved Plan notice that; dropbox.com/plan no longer shows your free/used space?
  
  Also, I use to be able to upload as fast as my connection could go, I'm getting TONS of rate limiting errors now, and on top of that "503" errors, which usually means it can not maintain a connection to the server. I tried to upload 3 seperate 15gb files, started out fine until they just "stopped" uploading at 0/Bytes /second with an eta of 24 years in rclone. I don't know if we got singled out, or what's going on.
  - Eldon McGuinness
    Collaborator | Level 9
    2 years ago
    What are you using to upload?
visionhouse
Helpful | Level 6
2 years ago
deleted
dallascurrie
New member | Level 2
2 years ago
My suggestion is that a sudden change in plans, like going from unlimited to 15tb, you should consider your users that really leaned on the promise of large storage, and paid for it. When you make a shift like that it affects the minority of your customers that used your functionality to the fullest extent. I will no longer be a dropbox customer because of this change, and it has affected my opinion when describing to other businesses what cloud service they should use.