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Forum Discussion
Solved
Too many referral emails sent
Hi, when i try to invite a friend with a referral email i get a message saying that i sent too much referral email and to contact support.
I have gained only 2.5GB of space, so i am far from the 16...
For other people rading this, this problem occur when you get a "ban".
This is the response i got. They lift the ban so now is all working. Thanks!
Your links are temporarily or permanently “banned,” due to one of the following reasons:
- The link or request generated a large amount of traffic.
- The link or request exceeded our bandwidth or download limits.
- The link or request was flagged due to copyrighted content.
To prevent abuse, Dropbox accounts have the following limits:
- Basic accounts and accounts on a trial of Dropbox team: 20 GB of bandwidth and 100,000 downloads per day
- Plus, Family, and Professional accounts: 400GB and unlimited downloads per day
- Dropbox team Standard accounts: 1TB and unlimited downloads per day
- Dropbox team Advanced and Enterprise accounts: 4TB and unlimited downloads per day
To protect your security and privacy, we have very limited information about your file activity. This means we can’t provide information about why a particular link or file request was banned.
If one or more of your links were banned, it’s likely because of one of the following reasons:
- You shared a link with someone who then shared it with lots of other people (and who downloaded the file).
- You shared a link with someone who downloaded it lots of times.
- You requested files, and received a large number of uploads.
- You requested files, and someone uploaded the same file multiple times.
- You requested files, and the recipient forwarded that request to other users who all uploaded files.
Each upload and download—even if it’s made by the same person multiple times—counts toward your bandwidth limit. For example, if you have a 2 GB file and someone downloads it five times, that’s 10 GB of bandwidth.
If one or more of your links were banned due to copyrights, the DMCA limits what we can do. One option would be to create new links from a new Dropbox account. However, the same bandwidth limitations will apply.
- Note: Shared links and file requests are banned temporarily (1 day for the first time), and will be restored when the ban has expired. You should be able to use shared links and file requests afterwards.
Note: Dropbox doesn’t offer a way to buy additional bandwidth allowance for your account.
Walter
Dropbox Staff
Dropbox StaffHey DrGasse - sorry to jump in here, but I just followed up via email so we can have a further look internally.
Please have a look at your inbox and we'll take it from there.
For other people rading this, this problem occur when you get a "ban".
This is the response i got. They lift the ban so now is all working. Thanks!
Your links are temporarily or permanently “banned,” due to one of the following reasons:
- The link or request generated a large amount of traffic.
- The link or request exceeded our bandwidth or download limits.
- The link or request was flagged due to copyrighted content.
To prevent abuse, Dropbox accounts have the following limits:
- Basic accounts and accounts on a trial of Dropbox team: 20 GB of bandwidth and 100,000 downloads per day
- Plus, Family, and Professional accounts: 400GB and unlimited downloads per day
- Dropbox team Standard accounts: 1TB and unlimited downloads per day
- Dropbox team Advanced and Enterprise accounts: 4TB and unlimited downloads per day
To protect your security and privacy, we have very limited information about your file activity. This means we can’t provide information about why a particular link or file request was banned.
If one or more of your links were banned, it’s likely because of one of the following reasons:
- You shared a link with someone who then shared it with lots of other people (and who downloaded the file).
- You shared a link with someone who downloaded it lots of times.
- You requested files, and received a large number of uploads.
- You requested files, and someone uploaded the same file multiple times.
- You requested files, and the recipient forwarded that request to other users who all uploaded files.
Each upload and download—even if it’s made by the same person multiple times—counts toward your bandwidth limit. For example, if you have a 2 GB file and someone downloads it five times, that’s 10 GB of bandwidth.
If one or more of your links were banned due to copyrights, the DMCA limits what we can do. One option would be to create new links from a new Dropbox account. However, the same bandwidth limitations will apply.
- Note: Shared links and file requests are banned temporarily (1 day for the first time), and will be restored when the ban has expired. You should be able to use shared links and file requests afterwards.
Note: Dropbox doesn’t offer a way to buy additional bandwidth allowance for your account.
