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Forum Discussion

Pelleba's avatar
Pelleba
New member | Level 2
2 years ago

Weird email regarding my quota

I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!" I don't understand why? They said I could upgrade and pay for more space, but what ...
Dropbox Basic
emails
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Pelleba, thanks for bringing this to our attention.

 

Could you clarify what email you're referring to?

 

A screenshot (while hiding any personal info) would help me greatly!

  • Pelleba's avatar
    Pelleba
    New member | Level 2
    2 years ago
    Sorry no because I am on Phone and can't find a way to attach image to reply?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.

    • Pelleba's avatar
      Pelleba
      New member | Level 2
      2 years ago
      No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

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