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Forum Discussion

agnesagnes's avatar
agnesagnes
New member | Level 2
2 years ago

Where are my referrals?

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.
Dropbox Basic
Referrals
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey there, agnesagnes, I hope you're doing well today! 

     

    If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account. 

     

    Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case. 

     

    Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end? 

     

    www.dropbox.com/referral_status will help as well.

     

    Let me know more, and we'll take it from there! 

xiix's avatar
xiix
Explorer | Level 4
Hi

I can't seem to find where I can view storage space earned from people I've sent referrals to? How do I access the list of referrals too? On Android mobile app.
  • xiix's avatar
    xiix
    Explorer | Level 4
    2 years ago
    Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      xiix wrote:
      Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused

      Did they install the Dropbox application on a unique computer? Mobile devices do not count. Refer to the following help article for information on how to verify an email account.

       

      • xiix's avatar
        xiix
        Explorer | Level 4
        2 years ago
        When my mum joined through my referral not long ago, it worked through her phone and that wasn't an issue. Downloaded onto her phone. Nothing to do with downloading to a laptop.

        This was no different, it was again downloaded on their phone but this time it's not working.

        We live together but not seeing what the issue is with that.

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