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Forum Discussion
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upg...
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
I keep getting a 'Your Dropbox is full." notification, even after I deleted most of my files. Why is this happening? Does this mean I have to begin paying for more space even though I am not using all the space?
Dropbox says that I am using 3.1GB of 2.5GB. I have no files in any of my folders. A friend has shared files with me - but all in his folder, all with his ownership. None are on my desktop.
I am getting the message:
"Your Dropbox is full. Upgrade now for 1 TB (1,000 GB) of space and sharing features."When your Dropbox is full, you are unable to sync files across devices and join shared folders. Get more space to lift these restrictions."Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
I attempted to open a shared folder for the first time, but I received a message saying it was full. The folder contained nowhere near the 2 GBs of data. It seems the only option is to upgrade, but that doesn't make sense. Please advise.
- Rich
Super User II
If it's saying full then the shared folder likely has more than the 2GB available in your new Dropbox account. Open your Account page and see what it shows you for usage in your account. You should see a line that looks like this:
31.2 GB of 36 GB used Regular files (30.8 GB) Shared files (386.8 MB) Unused space (4.8 GB)Please tell us what it shows for each section.
I'm sorry, but I do not understand the question. My understanding is that you get 2 MGs free initially. The folder sent to me has far less than that. I don't know why it would say "full" if this was my first time using Dropbox. Any ideas?
I just received a "Dropbox is full" message, when I'm currently using about 161GB of my terabyte of storage. I think it's related to one shared folder, because that folder hasn't updated since another user added around 100 photos to it yesterday.Those pix would chew up some storage, but not 800 GB. Outside of that folder, all seems to be well with Dropbox sync.
I am getting the same error message (it's a business account) but it says I've used 500Gb out of 2Gb. And when I check my files, I only have 700Mb.
It is definitely not the hard drive space on my computer - free space on the C drive is 231Gb.
Any suggestions? How can I contact DB support directly?
I'm having this problem with my Dropbox as well.
This is a company computer and I need access to my company dropbox. I was given access to all of the folders on the account but for some reason only a portion of them show up on my desktop. I have to log in to see them which makes dropbox absolutely worthless (coupled with their non-responsiveness I can't imagine we'll be using them very much longer).
On top of not having access on the desktop to all of the files and folders I received a notification that my Dropbox is full even though we've recently just purchased an upgrade. I have 2Gb of a Tb used and I still have gigs of storage on my harddrive.
They need a help desk.You asked this question in May and there hasn't been a response from them.
Tom_HSuper User alumni
Erica,
Make sure the message is about your Dropbox space and not the hard drive space on your computer being low. There have been a lot of those lately.
how do I stop the constant dropbox notifications popping up?!!
- Mark
You can try and change notifications within the Preferences menu of the Dropbox app, but, I'm not sure you can stop full notifications.
