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Forum Discussion
gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- Double TroubleNew member | Level 2
This is happening to me as well. System clock is correct, yet DropBox is using a SSL time sync cannot connect message. This is the first time this has happened to me in many years of DropBox usage, if I restall an older version( 105.4.651 ) It's working fine, but it's automatic updated to 111.4.472 and I get again the message: "Cannot establish a secure connection". This is a software problem!!
- skiddyrowHelpful | Level 6
Looking at the posts in this thread it seems to be related to Win 10 + Latest Dropbox + ESET. As mentioned before the latest Beta solves the issue without any change to the others so curious to understand what the problem is.
- Double TroubleNew member | Level 2
Oooh I forgat, I have also using Eset, It seems that many people have the same error, but also that they have all installed Eset (!)
- badambadamExplorer | Level 3
I'm experiencing the same issue with windows 7 + eset nod32.
I tried to restart computer, tried to switch proxy setting to 'no proxy' (as other article suggested) but nothing happened.
I restarted the application but the proxy setting switched back to 'auto-detect' so the problem remained the same.
- Marek NExplorer | Level 3
Hello,
Dropbox start (about 2 day ago) sent the information "time and date in your computer is wrong". The time and date in the computer is ok. Where is the problem?
Thanks for help
Marek
- Sneaker42Helpful | Level 6
Could we please get an official reply from the customer service?
How is this problem getting resolved?
Does anyone know how to open a customer service ticket?
- Double TroubleNew member | Level 2Well, I found a workaround,
namely install an older version and make sure that Dropbox cannot access the internet
afterwards and then change all update extensions in the program files folder
and also delete the new update files, now I have the 105 version working !It works for me ! - WenTNew member | Level 2
I have been having the same problem for the past 2 days and have just now opened a technical support ticket via online chat. I gave them the link to this community support thread with all the people who have been having the same problem as me in the past week. Hopefully that will get things fixed by Dropbox soon.
- xMedhatNew member | Level 2
Dropbox is showing Can't Establish Secure Connection, I've made sure I've allowed it in the windows Firewall and ESET firewall
I didn't change any thing recently in my computer or internet setup and I don't know the reason for this error.
- taxizhsExplorer | Level 4I always HAD eset and the dropbox was playing normally. I don't think that there is an issue with that. I tried also with avast antivirus in other pc STILL THE SAME PROBLEM
- taxizhsExplorer | Level 4
If I had problem with browser and Antivirus WHY it allows me to Download and install the DROPBOX app???
So something else is happening!!!
- SerhiiKoNew member | Level 2
I have the same problem.
- FiddlevladNew member | Level 2
Hello there! So, I've been using Dropbox for years now, got myself a new computer, dropbox was working just fine for months until suddenly I started getting the infamous "can't establish a secure internet connection" problem. Didn't change anything, didn't install any new programs, disabled proxy, made sure all firewalls/antiviruses had Dropbox listed as exception, tried reinstalling, so far nothing has worked. Every time I restart Dropbox it also tells me my computer is offline (which it isn't). Help!
- Dimitri De RadaExplorer | Level 4
Ihave the same problem after the next (two days ago) windows 10 upgrade
- RoopeshNew member | Level 2
Hi,
Even for me the same from today morning. same error. " cant establish secure internet connection". under prefference i cant unlink the computer also. if i rsetart windows and when dropbox starts, it says dropbox cant make secure connection because your computers date and time are incorrect. please update your date and time settings. please help to resolve this
Fiddlevlad wrote:Hello there! So, I've been using Dropbox for years now, got myself a new computer, dropbox was working just fine for months until suddenly I started getting the infamous "can't establish a secure internet connection" problem. Didn't change anything, didn't install any new programs, disabled proxy, made sure all firewalls/antiviruses had Dropbox listed as exception, tried reinstalling, so far nothing has worked. Every time I restart Dropbox it also tells me my computer is offline (which it isn't). Help!
- trolluNew member | Level 2
Same here, please share if any solution will shown.
- Sneaker42Helpful | Level 6
To all the new people reading this thread.
Try the beta mentioned here. Worked for me.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
- Richard HarrisNew member | Level 2
Hi,
From yesterday Dropbox on my PC will not connect. I get a message which says that a secure internet connection cannot be made because my computer's date and time is wrong which is not true.
My laptop is still working OK on the same internet connection.
I have tried quitting and restarting, reinstalling Dropbox, changing proxy settings none of which worked.
Any suggestions please?
- ManaskosNew member | Level 2
Cannot solve that problem ! I make every answer i read from forum ! But with no luck 1
- Angel Quinteiro TAExplorer | Level 3
Me esta pasando lo mismp en dos eqquipos con dos cuentas diferentes
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