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Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Like many in this discussion, I am receiving an "Incorrect Date / Time secure connection error" on my windows 10 Pro HP Envy laptop. Dropbox app version 111.4.472 Everything was working awesome, then two days ago the error began. I have taken the following steps:
I made sure the proxy is set to no proxy
I set the date and time to auto-update and the date and time, and time zone are correct in both the system tray and the bios.
I temporarily disabled the Windows Defender Firewall and ESET NOD 32 virus protection
I restarted my Xfinity Gateway
I have shut down and restarted the laptop multiple times.
After all of these steps, the issue persists and I am unable to gain a secure connection.
Your help in getting dropbox connected and working normally is greatly appreciated.
Ho lo stesso problema con l'ultima versione dropbox, 111.4.472, ho un hp con l'ultima versione di windows 10.
Ho provato a seguire tutte le indicazioni riportate online senza ottenere risultato.
Come posso mantenere stabile la vecchia versione, che funziona correttamente, senza che si aggiorani a quella nuova continuamente?
Grazie
I have the same problem. Have you managed to sort it out?
I have experienced the exac same thing. I've reviewed this with my son who works at Intel and is amazingly sharp with everything computer tech, and he tells me that this is not resolvable by individuals and that it falls on Dropbox to fix. Sucks! No warning...just that's it...DOA!
- Daphne
Dropbox Staff
I've just moved your post here ashley_ucil and kellygirl, since you're having the same issue as the OP here.
Please try the beta version of the app to, which you can download here, and let me know how it goes.
Can you let me know if you've also tried this azreiner?
hi i cannt connect to my dropbox pc app. im using dropbox on the same computer for years and never had a problem before.
when i get into the app i get am massage "dropbox cannot make a secure connection because your computer date and time are incorrect...." and after that my computer is offline and dropbox can't establish internet connection.
i try all what i find in the comunnety help center.
reinstall the app, restart win, disabble antiviruss and fire wall. chaking the date and time on my pc...
nothing worked .
please help me
thanks in advance nimrod
Hello Nimo12,
Suprisingly, there are several things that may cause your Windows computer to get the current date and time incorrect.
Steps
- Check to see that your computer displays the correct date, time, and time zone.
- If it does not then check out this Dropbox help article: Errors and Other Messages
- Also, check your Windows clock settings by right clicking the clock on the bottom right side of your task bar and select 'Adjust date/time.'
- You also mentioned that your computer is getting on in years so you may also want to change-out the CMOS battery on your motherboard and then make sure the date and time in your BIOS is correct. (Safety tip: unplug and disconnect all power before working on electronic components; make sure you are well grounded before touching electronic components to prevent damage from static discharge).
If you found this response helpful, please click LIKE!
- Check to see that your computer displays the correct date, time, and time zone.
The same problem here! I have checked everything, system, windows, my router etc. All have the same correct time and date. I tried also different appearence for these (just in case...) but the problem stays the same 3 days now in a row.
Turned off ESET to see if that is the problem. It was not. No idea what I am supposed to do with Proxy settings - no idea what those are or how to make adjustments to them (as was mentioned as a possible solution in other responses). Tried to uninstall and reinstall the program and that didn't work either. My laptop is working just fine with Eset on and syncing with no issues. Not sure what else to do.
- Jay
Hi Lead Savvy, I've merged you to a thread with similar queries. Could you try installing the beta version of the Dropbox desktop application to see if this helps?
Keep me updated with any progress!
recently I changed to a new laptop and downloaded dropbox. initially, everything was working fine but 1 fine day dropbox show "can't establish secure internet connection" but my internet is working fine. tried reinstalling but doesn't work.
I checked the FAQ, switched off my firewall, and ESET anti-virus but the problem still exists.
Dropbox doesn't provide a step by step instructions in resolving this issue for tech-noob like me and they do not have an email where I can get help.
Please advise.
It looks like the beta version 112.3.254 corrects this problem.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
Installed this afternoon and everything is fine.
I have an institutional account and have submitted a request for help with this issue. When they get back to me I will post their advice here and hopefully it helps you guys (assuming they solve the problem)
- Walter
Thanks for your ongoing reports on this one people!
For those of you using ESET, could you try the following steps and let us know if this persists?
1. Open the main program window of your Windows ESET product.
2. Press F5 to access Advanced setup.
3. Click Web and Email, expand Protocol Filtering and then click the slider bar next to Enable application protocol content filtering to enable or disable this feature.
4. Look for "Excluded applications" and click on Edit.
5. Add Dropbox and Dropbox Update.
6. Click OK.
Note that you may need to reboot your machine(s) for this to take effect.
Keep us posted!
He aplicado la solución propuesta por Walter (https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-establish-a-secure-connection-after-dropbox-update-to-111/m-p/478010/highlight/true#M101794) y de momento parece haber resuelto el problema en uno de mis pc:
"4. Look for "Excluded applications" and click on Edit.
5. Add Dropbox and Dropbox Update."
Aclaro que no he tenido que modificar el estado de la opción "Enable application protocol content filtering", dejándola activada como ya estaba por defecto.
Ayer me encontré este problema en otro de mis pc y probé actualizando a la beta 112.3.254, también soventó la incidencia.
Hello
Currently running version 111.4.472 on my laptop.
I've been unable to sync my dropbox desktop app on my laptop for 4 days now. I have loaded items into my dropbox iPhone app with no problems but it won't sync to my desktop app on my laptop.
Have been receiving the below error messages:
1. Dropbox can't make a secure connection because your computer's date and time are incorrect. Please update your date and time settings. DONE - doesn't make any difference!2. Can't establish secure internet connection. INCORRECT - I'm online typing this message!
3. Your computer is currently offline. Please check your network settings. INCORRECT - I'm online typing this message!
Could someone please advise how to fix this error ASAP. I'm unable to operate my virtual business if my dropbox app on my desktop doesn't work!
Nicole52
