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Forum Discussion
gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- PatriceBExplorer | Level 4
Hi,
I have the same problem after dropbox desktop update to 111.4.472. Connecting to the website is fine. I'll follow the thread to see if any solution comes.
- Matt33New member | Level 2
My DropBox App says it cannot make a secure connection. Never had this occur before. No changes made to the system. I have tried to select the no proxies option. I also uninstalled and reinstalled the app. Still unable to connect. Also after downloading it says that I am offline, but my computer is connected to the internet. How do I correct this?
Thank you for your help.
- Martin_94New member | Level 2
Me and my 2 colleagues have a same problem.
Windows 10, v. 2004 with latest updates.
Dropbox 111.4.472.
I've already tried:
1. https://help.dropbox.com/installs-integrations/desktop/cant-establish-secure-connection
a. change proxy
b. change time
c. restart computer
d. disable all security ... nope ...
2. delete Dropbox, install new, but I couldn't even log in, same message...
Please help asap, THX!
- LuluLouwExplorer | Level 4
Same problem as everyone else - cannot establish connection. None of the fixes work.
- Martin_94New member | Level 2
Walter advice on ESET worked! Great, thx!
- Donna7752Helpful | Level 5
Fine. But as others have rightly observed, putting in exclusions from antivirus checks is not a perfect permanent solution. I would hope a new version of DB will quickly be released that will truly solve this thorny problem and we can all go back to being happy DB users once again!
- ExcelUserExplorer | Level 3
same issue. I am replacing my PC with DEL XPS15 9500. Tried both the online and offline install with same results.
Does anyone have an older version I can install?
cant even create my login or complete final installation.
SOMEBODY HELP PLEASE!
- n03l_kNew member | Level 2
This is why a forced auto-update is a HORRIBLE idea. >:(
v111.4.472 Windows Desktop Client is obviously broken. - Jordi KapssNew member | Level 2
Dears,
In the Dropbox icon I've a red pilot: '' It's not possible to made a sure internet connexion''.In fact,my computer don´t syncronize archives with my Dropbox Business.
I've Windows 10 Home, full update at today.
I´m try to restart and the problem continue.
Can help me any expert ?
Best regards from Barcelona,Spain
Jordi
- Martin D.22Helpful | Level 6
Seems to be a known issue wit Dropbox 11.4.472
I have not seen any estimate for a fix
Some messages in the support forum have claimed that the issue is rsolved in the Beta version
If you want to try that, you have to change a profile setting to allow beta versionsI haven't tried that -- Yet
- Lars BNew member | Level 2
I have the same problem after updating dropbox and I have heard that this is a problem for many users. I hope dropbox will fix this and make corrections in the latest version 111.4.472 of the dekstop app.
- treetoplakeNew member | Level 2
Dropbox wont sync or allow me to sign in in the app
My PC is high-end workstation 64GB ram for grafic and rendering work. I have Windows 10 latest updates 12.10.2020. I have used dropbox for years and mostly no problems. Being online all day for work glass-fibre connection internet connection is also no problem.
However from this afternoon the Dropbox app 111.4.472 says 'Cant establish a secure internet connection.' I am logged in to Dropbox by webbrowser no problem on the same PC. This seems to be since I did the latest Windows updates also this afternoon. I have uninstalled Dropbox, restarted windows, then re-installed the Dropbox App from the website with the latest version .. the app installs but .. it says my PC is not connected to the internet. I have googled tips. System time is all automatic and set up correctly, I ensured dropbox.exe is allowed through Eset Firewall, proxy is set to 'NO proxy' in the app. In the app it says 'Account linking: This computer isnt linked to an account'. I click the Sign in drop-down .. and it minimises to greyed out icon. Dropbox app thinks my PC is offline.
Can someone give me a 'how to fix' this please! Thanks in advance.
- Mauro BZHelpful | Level 5
Dopo che l'app Dropbox ( in Windows 10 ) si è aggiornata automaticamente all'ultima versione 111.4.472, viene visualizzato il messaggio "Impossibile stabilire una connessione sicura".
Ho controllato la data sul mio PC e gli altri dispositivi ed è corretta. Ho controllato le mie porte. Va tutto bene. Ho disattivato l'impostazione del proxy all'interno dell'app ma resta il messaggio di errore.
L'unica soluzione è tornare alla versione precedente, ma se lo faccio, l'app si aggiornerà da sola, quindi si torna al punto da capo.
Quando sarà risolto il bug ?
E' possibile disattivare gli aggiornamenti automatici ?
- AlanczExplorer | Level 3
There was a problem: Failed to establish secure connection
although the system time is correct. it came up a few days ago and before that everything worked fine. Operating system Windows 10.Dropbox 111.4.472 version
- US8Helpful | Level 5
Hi,
After update to ver. 111 I have this error :
Can't establish secure connection. Make Sure the Date and Time of Your Computer Are Set Correctly.
I tried almost everything:
No proxy
Disable my eset and allow ports.
Checked and updateing my date and time even from microsoft servers (win 7.) and in Dropbox settings same time zone
One thing did the job "for now" is to install old ver. 100 from July. But it seems to update automatically.
Can Dropbox supoort please fix the problem with all new ver. ?
Thanks- atypicalvNew member | Level 2
I have the same problem, Win 7
- US8Helpful | Level 5
What I did for now removed the new ver. 111 and instaled the 100 ver.
But you have to force it not update by delete or even make a copy of "Update" folder and then rename or delete it . Becuase it keeps update it to 111. (For me and others this a temporary (future) solution)
I wish someone in Dropbox will fix it , I know this problems happend long time ago and it keeps happens again and again.
I also install in in my other laptop win windows 10 there it seems to be working good so far (few hours only)
For me it helped as a permanent fix - Link
Thanks @bioman
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