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Forum Discussion
gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- mdoncanNew member | Level 2
a mi me pasa lo mismo. ya lo desinstalé varias veces, borré los registros del REGEDIT, lo conecté en un internet sin firewall y me manda el mismo error. todo por esta ultima actualización.
- cheggarsNew member | Level 2As above i get the following message on my Windows 10 laptop.' Cant establish secure internet connection'.
Its work fine for few years without any issue.
It also keeps saying that i have no internet connection and also that the Time and Date are incorrect. Even though both are working and correct.
I have tried uninstalling the app and reinstalling to no avail.
It has been like this for a week now.- Betty_boop45Explorer | Level 4
Go to page 23 and follow Walter's instructions!
- fellmasterExplorer | Level 3
wheres page 23 and walters instructions ??
- Orome1New member | Level 2
Same Issue... Really need this fixed?
- KasbertNew member | Level 2
My solution(based on Walter solution) has steps like this:
1) enter advanced ESS settings (press F5)
2) Click Web and Email-> SSL / TSL-> edit
3) Excluded applications-> edit
4) For Dropbox and Dropbox Update, change the mode from automatic to "Skip"
5) restart Dropbox - izolirbandNew member | Level 2
Hi,
I suddently get the "Can't establish secure internet connection" message which I have never got before.
My date is set correctly.
I tried to disable my NOD32 antivirus, tried to change to "no proxy", tried to add dropxbox again to the trusted apps, tried uninstalling dropbox, etc.
I have windows 7.
Nothing works :-(
I must get it to work asap for business use.
Thanks,
- biomanHelpful | Level 5
Some answers already that works. But here's another solution. Go to ESET Antivirus. SETUP> ADVANCED SETUP. WEB AND EMAIL> SSL/TLS. Look for "List of SSL/TLS filtered applications", Click EDIT. Search for the application Dropbox.exe. Select the application Dropbox.exe and the click Edit. Under Scan Action, change from Auto to Ignore. Click OK, OK, OK. On Dropbox, PAUSE SYNCING. Give it a few seconds to really pause. RESUME SYNCING.
- BennyTeesNew member | Level 2
Great tip! I have ESET and this worked. I had to quit the app and relaunch it though. Just pausing and resuming didn't work. Thank you bioman!
- fellmasterExplorer | Level 3
Hi
My dropbox files on my desktop wont sync.
When I hover over the sys tray icon and its red cross it says "cant establish secure internet connection"
been running smooth for years -up to now
anybody help pls
- maceloe301167New member | Level 2
que solucion me dan, me pone 111.4.472 y me dice que no es posible una coneccion segura a internet
- PetarExplorer | Level 4
Walter advice on ESET worked too. Thanks.
But Dropbox will have to solve this problem in a more general way.
- midspaceExplorer | Level 4
My PC that I previously said that was working fine with Windows 10, Version 10.0.18363, the DropBox has now stopped connecting with the same error.
It has ESET like the other PC.
It was already running DropBox 111.4.472.The only other updates it had taken since then, are:
Discord 0.0.309
Google Chome 87.0.4280.88
Microsoft Edge 87.0.664.57
Adobe Acrobat Reader DC 20.013.20074
I'm going to install the Beta DropBox now.
- Alexandre PaisNew member | Level 2
Boa noite. Estou com um problema. Não consigo sincronizar o meu Dropbox.
aparece a mensagem dropbox can't establish secure connection.
Já verifiquei data, antivirus desinstalei e instalei e continua com o mesmo problema. preciso de ajuda
- Martin D.22Helpful | Level 6
Which anti virus do you have installed?
In another community thread, someone suggested making Dropbox and DropboxUpdate immune from filtering would be a solution- Alexandre PaisNew member | Level 2
I use eset SS. I just see another reply and put the dropbox as "ignore" insted "Auto" and seems works fine right now. Thanks for your help.
- dgschafeNew member | Level 2
Same exact problem. Just started yesterday on both computers that I use dropbox app on my pc.
Connecting to dropbox website works just fine. Checked all the fixes I could find online, including here (https://help.dropbox.com/installs-integrations/desktop/cant-establish-secure-connection#secure). Nothing. It's not the wifi, not the proxy setting, not the clock, and not the anti-virus software. This is very confusing. Dropbox's best feature is the harddrive integration, and now it doesn't work.
Is this a bug of the most recent update? Has anyone found a fix yet?
- Star51Helpful | Level 5
This is an emergency!
I am getting the error message "Cant establish secure internet connection"
All of my client files are in dropbox, so I can not work now.
this happened right after the Windows 10 update.- NB_74New member | Level 2
Hi,
I'm having the same problem and I am using ESET endpoint antivirus version 7.3.204.10How can I overcome this issue?
Thank you
- ViperGTS2001New member | Level 2
Me too have this issue, Using Eset anti virus. Disabed it still can't work. Restarted router, re installed Dropbox app on my windows 10, Checked my date and time system time. Everything i done still can't get dropbox to work. Only using firefox to access my dropbox with no issue.
- Help9New member | Level 2
I am having the same issue with two different computers in different locations, different networks, but both using eset and windows 10. I have also tried reinstalling the DropBox App and turning off my antivirus, but the issue remains. This is urgent for me as well.
- EnkilNew member | Level 2Hi everyone,
I have Dropbox installed on a computer with Windows 10, Eset antivirus and Malwarebytes.
Since yesterday Dropbox app is having problems connecting to Internet. I have tried to add it to Windows Defender Antivirus but it is still not working.
I haven't changed anything in the last week and my account is working on a Mac without problems
Any idea what could it be?
Thanks
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