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Forum Discussion
Can't access system tray preferences menu Windows 10
I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings.
It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know exactly when it stopped working.
Try a CTRL-left click to access the legacy menu.
- Jane
Dropbox Staff
Spoiler- Stop Dropbox needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the :gear: icon in the Notifications panel and select Dropbox". (Note: If you still have an issue loading the client window after rebooting, please do let me know here.)
- Uninstall Dropbox: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select Panel" 7), or type Control Panel at the Start screen or start menu, and click on it 10, 8 ).> Click a Program". >Select Dropbox from the list of programs and click
- When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
- At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try:
Hi Jane
See screenshot above. Yes, the icon changes depending on what Dropbox is doing. I have rebooted and tried reinstalling.
I notice that, when I click the dropbox icon, an hourglass appears very briefly (0.25 secs) and then disappears, but nothing else happens.
Steve
- Rich
Super User II
Try a CTRL-left click to access the legacy menu.
Thanks for the SPOILER tip. Using PC Win10 couldn't get Personal and Business Dropbox to both show (LINK) in File Explorer. "Gear" option for account preferences not available (at least to me...) . Uninstalled Dropbox from PC, rebooted PC, reinstalled Dropbox. At conclusion of the install, sign into Business and it asked to link Personal. Then all was good and File Explorer shows WORK Dropbox and Dropbox (Personal). Thanks for the SPOILER suggestion.
Bob
- Jane
Can't access system tray preferences menu Windows 10. The suggestions here do not work. I have downloaded the app 10 times.
- Jane
Dear Jane,
Thank you for your reply. Poking around I saw something that said in order to see the menu you have to have permission from the administrator. I am the administrator, so apparently I have to somehow give myself permission to see the menu.
Michael
