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joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
5 months ago

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar.  thanks for your assistance!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey joshuaelectric, let's jump right into t his! 

     

    Out of curiosity, do you click on the bigger Dropbox icon on your desktop, the one looking like this:

     

    Or the smaller one, on your menu bar, next to your WiFi looking like this

     

    It might sound trivial, but have you tried re-starting your device, or even uninstalling and then re-installing the app? 

     

    Let me know more, and we'll take it from there!

    • joshuaelectric's avatar
      joshuaelectric
      Explorer | Level 4

      Hi, and thanks for asking..  tapped the one in my Applications folder.. looks like this

       

      • joshuaelectric's avatar
        joshuaelectric
        Explorer | Level 4

        Oh, and yes. tried deleting and reinstalling the app, as. well as restarting the laptop. tried both of these multiple times and app does not respond

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