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Forum Discussion
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.
Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem.
Thank you.
Same thing here
I followed all the steps in the advanced reinstallation.
The problem persists. I see about 4 errors every hour from DbxSvc in the Windows 10 event log.
It looks like a DropBox certificate has exceeded its 367 day life, after 20th Jan 2021. I have a dozen or so of these since that date:
Log Name: Application
Source: DbxSvc
Date: 05/03/2021 15:56:04
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: TONY-PCW7
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.Please fix these up in your next product update cycle.
Received the error in the Event Log Application, makes the PC reboot when the error occurs.
The general error is:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
I have a fresh reinstall using the advance reinstall from this page:
https://help.dropbox.com/installs/advanced-reinstallIt was good yesterday, but today, the error starts re-appearing. What is the next solution. I can't have my work PC to reboot in Virtual meetings 5 times a day. FOr now, I quit the application when I start the computer, which defies the use of Dropbox.
- Jay
Dropbox Staff
Hi keithfkelly, thanks for messaging the Community!
Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps?
Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected.
Keep me updated with any progress!I am suffering with this issue on several computers. I have tried the clean reinstall process recommended and it makes no difference. It's not causing crashes or any other practical issues it's just filling up the event log with lots of unnecessary critical errors.
I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail.
I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue.
Extremely annoying and frustrating.
Same issue here - also on a plus account - reinstalled windows from scratch - still getting the error - where is support?
But I am using a Dropbox Basic plan on more than 3 devices. Does that mean I should not follow your instructions?
- JayIf you attempt these steps, then it means you won't be able to sign into the Dropbox desktop application again on that device, since you're over the 3 device limit for Basic accounts.
We appreciate the feedback about the event viewer logs and have noted this on our system.
