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nancystattrans's avatar
nancystattrans
Helpful | Level 6
12 months ago

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
Desktop
Dropbox Basic
Error Messages
Install
  • nancystattrans's avatar
    nancystattrans
    12 months ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

nancystattrans's avatar
nancystattrans
Helpful | Level 6

Now I'm not able to access folders with work I need to do when I get on the Dropbox website, bypassing using my computer!  I can get into my account but when I click on a specific folder there's a black error message at the bottom of the screen that says  "there was a problem completing this request."  I guess I need to find a different platform! 

nancystattrans's avatar
nancystattrans
Helpful | Level 6
12 months ago

Hi Jay and Megan,

I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    You're a pro, Nancy! 

     

    Thanks for updating this thread too. If you need anything else, we'll be one post away! 🤓

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