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Forum Discussion

nancystattrans's avatar
nancystattrans
Helpful | Level 6
12 months ago

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
Desktop
Dropbox Basic
Error Messages
Install
  • nancystattrans's avatar
    nancystattrans
    12 months ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Adropped, thanks for letting us know about this.

 

Which version of Dropbox do you currently have installed?

 

And are you able to access our website as normal from the same computer?

Adropped's avatar
Adropped
Explorer | Level 4
7 months ago

Hi Hannah,

Thank you for your response.
I am able to access the website as per usual.
The Dropbox version that I had installed was 1.3.863.1

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Adropped, would you mind checking the Dropbox version again?

     

    It should look like this xxx.x.xxxx. For example, the most recent stable is currently at 198.4.7615.

    • Adropped's avatar
      Adropped
      Explorer | Level 4
      7 months ago

      HI Hannah,

      I checked again. The version is 198.4.7615
      I also noticed that when I run this application it slows down my whole computer and uses up all my memory. 
      Is it possible to go back to last year's versions when it was working very well?
      Thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Adropped, you can try to install an older version of the Dropbox app. However, Dropbox will automatically update it to the latest one sooner or later.

         

        Did you check the provided solution here and it didn't help?

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