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nancystattrans's avatar
nancystattrans
Helpful | Level 6
2 years ago
Solved

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
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  • nancystattrans's avatar
    nancystattrans
    2 years ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

PKZoo's avatar
PKZoo
New member | Level 1
8 days ago

Had this error on a clients PC "Couldn't complete sign in. Please try again" after re-installing the Dropbox app and attempting to sign-in. Turns out he had installed an additional web browser by accident and it had changed his default in Windows. Changed the default browser back and this time the sign-in launched Edge and he was able to sign-in and sync up Dropbox.

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