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Forum Discussion

jacherian's avatar
jacherian
Helpful | Level 6
3 years ago

Couldn't start Dropbox - macOS Monterey 12.6.1

My Dropbox (currently at 159.4.5870) stopped syncing on Friday (Status shows "Can't sync") showing an error as it launches when my user account logs in. "Couldn't start Dropbox. This is usually becau...
Desktop
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Mac
Setting up the apps
  • jacherian's avatar
    jacherian
    3 years ago

    My Dropbox autoupdated (via Dropbox Update process) to 161.4.4923 (released Nov 9, 2022 ) and Dropbox no longer has an issue starting up and my files  are up to date. Walter pointed me to 161.4.4923 stable build and the offline installer updated the /Applications/Dropbox app as well.  See all the desktop builds by going to dropboxforum.co, under the "Do More with Dropbox" > "Desktop client builds" menu at the top of the website.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi jacherian, thanks for bringing this to our attention.

 

Just for clarification, have you already performed an advanced reinstallation when you experienced this issue on your device?

 

This will help me to assist further!

  • jacherian's avatar
    jacherian
    Helpful | Level 6
    3 years ago

    Hi Jay,

    Yes, when it stopped working last time (around early Oct), I did an advanced reinstall and then Dropbox seemed to work.
    Fortunately for me (but unfortunately for this support forum post), my Dropbox seems to have auto-updated to 160.4.4703 this morning, and now Dropbox opens on user login and is able to sync now.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I'm glad to hear that the issue appears to be resolved now.  If you need any further assistance in the future, please let me know.

       

      Enjoy the rest of your week!

       

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