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Forum Discussion

jacherian's avatar
jacherian
Helpful | Level 6
3 years ago

Couldn't start Dropbox - macOS Monterey 12.6.1

My Dropbox (currently at 159.4.5870) stopped syncing on Friday (Status shows "Can't sync") showing an error as it launches when my user account logs in. "Couldn't start Dropbox. This is usually becau...
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  • jacherian's avatar
    jacherian
    3 years ago

    My Dropbox autoupdated (via Dropbox Update process) to 161.4.4923 (released Nov 9, 2022 ) and Dropbox no longer has an issue starting up and my files  are up to date. Walter pointed me to 161.4.4923 stable build and the offline installer updated the /Applications/Dropbox app as well.  See all the desktop builds by going to dropboxforum.co, under the "Do More with Dropbox" > "Desktop client builds" menu at the top of the website.

jacherian's avatar
jacherian
Helpful | Level 6

Unfortunately (for me), the Dropbox (160.4.4703) has stopped working again. When it launches, it shows: "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox to resume sync and other features. <Restart Dropbox> <Close>" And the Dropbox menu shows "Can't sync". Any ideas other than an advanced reinstall ?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey jacherian, sorry to hear about this.

 

Would it be OK if we reach out via email to have a further look internally? 

  • jacherian's avatar
    jacherian
    Helpful | Level 6
    3 years ago

    Yes, you can reach me via email.

    • MelissaBecker's avatar
      MelissaBecker
      New member | Level 2
      3 years ago

      Hi Jay,

      Yes, I did an advanced reinstall when Dropbox stopped operating the last time (in early October).
      Thankfully (though regrettably for this support forum post), Dropbox seems to have auto-updated to version 160.4.4703 this morning, and Dropbox is now opening on user login and syncing correctly. drift boss

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