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Forum Discussion

Olfdan's avatar
Olfdan
Helpful | Level 5
6 years ago

dbkextd crashes all the time on my Sierra Mac OS

All of a sudden dbkextd keeps crashing and crashing. I have tried re-installing the Dropbox software. It did not solve that. What's happening here? How can I solve this? Is the only solution to remov...
Desktop
Mac
Setting up the apps
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for the screenshot, Olfdan. 

    From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

    This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

    For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps. 

    Let me know how it goes! 

Olfdan's avatar
Olfdan
Helpful | Level 5

Tried that. Impossible to trash Dropbox app. I get a message saying that there are Dropbox extensions that are in use... Please advice how to do!!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for your swift reply, Olfdan - I'll do my best to help out as much as I can.

To ensure troubleshooting, could you please send me a screenshot (without any personal info) of the error message? 

Thanks again!

  • Olfdan's avatar
    Olfdan
    Helpful | Level 5
    6 years ago

    In Swedish I'm afraid.

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the screenshot, Olfdan. 

      From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

      This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

      For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps. 

      Let me know how it goes! 

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