We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Olfdan's avatar
Olfdan
Helpful | Level 5
6 years ago

dbkextd crashes all the time on my Sierra Mac OS

All of a sudden dbkextd keeps crashing and crashing. I have tried re-installing the Dropbox software. It did not solve that. What's happening here? How can I solve this? Is the only solution to remov...
Desktop
Mac
Setting up the apps
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for the screenshot, Olfdan. 

    From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

    This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

    For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps. 

    Let me know how it goes! 

Olfdan's avatar
Olfdan
Helpful | Level 5

In Swedish I'm afraid.

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the screenshot, Olfdan. 

From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. 

This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. 

For this reason, I'd recommend following these steps to uninstall the Dropbox desktop app completely and then continue with the advanced reinstallation steps. 

Let me know how it goes! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!