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Forum Discussion
Don't see online only option in the context menu
We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Screenshot of my right click on a folder:
I've also gone online as well, and don't have that option.
FYI, it's not a payment issue - I can see the option for mobile, just not the desktop version.
- Jay
Dropbox Staff
Hi attafox, thanks for bringing this to our attention.
Are you accessing the Dropbox folder via a Quick menu icon in Explorer, or directly?
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by following these steps?
Keep me updated with any progress!
- Hi Jay. I had already tried reinstalling the Dropbox app as an attempt to solve. So that didn’t work.
And I have also tried accessing via the explorer icon as well as the Dropbox icon and then directly from the apps menu. None work.- Jay
When you originally installed the Dropbox desktop application, did you install it with admin privileges?
Is this a company-managed device, or a personal machine?
- Personal
