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Forum Discussion
Dropbox app running slow on Samsung S21 Android 13
hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or cli...
Hannah
Dropbox Staff
Dropbox StaffHey Sadsyndrome, thanks for bringing this to our attention.
Have you tried to clear the app's cache, to see if that helps?
Keep me posted.
thanks for responding. I have removed cache and data and reinstalled. Seemed OK but then I clicked on a folder and took 25 seconds to show listing. Also clicking on Home menu also didn't show content. I deleted data and the Keepass2 app, rebooted and issue still persisted? Very strange.
- Hannah
Thanks for the update here, Sadsyndrome!
Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly?
Also, do you have the same issue on a different WiFi or when connected through mobile data?
Thanks again for such fast reply.
I have updated phone same issue. Rebooted router same issue.
I already tried mobile data and I THINK that the issue goes away? As I mentioned in my first post it does appear to be network related, but no issue with DB on iPad though, and on my phone no issues with anything other than DB?
I currently have wireshark running on a raspberry Pi to see if I can see anything.
This is really weird, especially as nothing else appears to be suffering? any other reports of DB android network wifi issues?
Oh sorry 19.5GB free storage and 2.8GB free memory:)
