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Solved
Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
I have same problem and have 2T Pro, 3 allowed. Works on iPhone and old MacBook Air 😞
Walter
Dropbox Staff
Dropbox StaffHey there MikeLV & victoriabaum, thanks for posting on our Community and sorry to hear about this.
Could both of you please click on the hypertext from your error message and send us the full error log?
This will help us assist further!
Could both of you please click on the hypertext from your error message and send us the full error log?
This will help us assist further!
Thank you for getting back to me. The error message I receive is at the top of this stream. FYI I have deleted and re-downloaded the installer numerous times and always get the same result. Also shut down and restarted the computer after deleting the installed app and the installer. None of that worked. I am running Mac OS BigSur version 11.4.
You asked for the full error log. It is very long. Here it is:
bn.BUILD_KEY: Dropboxbn.VERSION: 125.4.3474bn.constants.WINDOWS_SHELL_EXT_VERSION: 48bn.is_frozen: Truemachine_id: 3c855c8f-1be4-5167-9ada-50e978519c94pid: 12896ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/Mike_1'appdata: '/Users/Mike_1/.dropbox/instance1'real_path='/Users/Mike_1/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/Mike_1/Dropbox'real_path='/Users/Mike_1/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'real_path='/private/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 819, in wrapperFile "dropbox/client/main.pyc", line 6472, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 307, in _wrappedFile "dropbox/client/main.pyc", line 6005, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5932, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"- WalterThanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!It worked! I must tell you, the Terminal thing is not easy to figure out but after a couple tries, I got it.
