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frostyandroid's avatar
frostyandroid
New member | Level 2
27 days ago

Dropbox Backup won't recognize external drive on MacOS Sequoia 15.2

Hello,

I cannot get my external drive to show up in the "Add a backup" section of the Dropbox Backup. I've read a bunch of posts about this issue and it seems like there is no solution. Some have said erasing and reformatting their drive worked (an absurd "solution"), but that hasn't for me. I've also done all the other suggestions that Dropbox support and others have put forth to no avail.

Is there really no fix for this? Apparently people have been having this problem for years now. 

Thanks for any info or help.

Dropbox Backup
Mac
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      27 days ago

      Hi there frostyandroid - sorry to hear you're having issues with this.

      Have you ensured that your drive is meeting the requirements outlined here? 

      Let me know more and we'll take it from there. 

      • frostyandroid's avatar
        frostyandroid
        New member | Level 2
        27 days ago

        Hey Walter, yes it's formatted APFS (NOT encrypted). 

        I had originally seen a notification from Dropbox asking if I wanted to backup the external, and I clicked "no" because I wasn't sure at the time. Later I decided to backup some folders on it, but couldn't get Dropbox to recognize it again. I reinstalled Dropbox, unplugged and replugged the external, and still nothing. Then I erased and reformatted the drive, and still nothing. 

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