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Forum Discussion

Audax's avatar
Audax
Explorer | Level 3
11 months ago

Dropbox closes unexpectedly after updating to macOS Monterey

Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninst...
Desktop
Error Messages
Mac
Sync
  • Megan's avatar
    Megan
    11 months ago

    Hi Audax, awesome, thanks for clarifying! 

     

    Would you mind following these steps, in order to perform an advanced re-install, please? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, Audax!

 

If you happen to see the Dropbox icon in your menu bar at the moment, can you let me know what’s the app version of your Dropbox app? 

 

I’d also like a screenshot of the error message you mention, as well as the current location of your Dropbox folder. You can find the latter in your Dropbox app preferences > Sync tab (by clicking on the Dropbox icon, when it appears on your screen). 

 

I'll be here for any new updates.

Audax's avatar
Audax
Explorer | Level 3
11 months ago

I updated Dropbox to the last version as far as I

 

 

know

Attached are the two pictures I took

 

  • Audax's avatar
    Audax
    Explorer | Level 3
    11 months ago

    I just checked, the version I have is 189.4.8395

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi Audax, awesome, thanks for clarifying! 

       

      Would you mind following these steps, in order to perform an advanced re-install, please? 

      • Audax's avatar
        Audax
        Explorer | Level 3
        11 months ago

        The advanced re-install fixed the problema

         

        Many many thanks Megan

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