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Forum Discussion
d is
3 years agoExplorer | Level 3
dropbox.com is not available via the Internet provider, but OK via mobile
Hi,
I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed.
Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data.
I've tried to connect to w...
d is
Explorer | Level 3
Today's trace route has the last successful IPs:
91.204.213.201
213.248.84.106
and then * * * a lot of times and timeout
But, once again, yesterday the routing was OK till the dropbox.com
Walter
3 years agoDropbox Staff
Hey d is, sorry to hear you're having issues with connecting to our website.
Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?
Have you made sure that this is not caused by an antivirus or a firewall?
Keep us in the loop!
- d is3 years agoExplorer | Level 3
Hi Walter,
Thank you for replying!
The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.
E.g. FF says:
The connection is timed out
This site can't be reached
Chrome:
www.dropbox.com took too long to respond
An error occurred during a connection to www.dropbox.com
Please note, the Dropbox client fails to connect as well. No error messages, just no sync.
No firewalls, no anti-viruses on my Linux PCs.
My neighbor has the same results on the Windows one.
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