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Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
smahmud2's avatar
smahmud2
New member | Level 2
7 years ago
when I tap on it, it starts but a second laer it quits. goes back to home screen. It was okay for the whole year. I tried installing, uninstalling, clearing cache.
Please help
Tia
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hello smahmud2 - sorry to hear this. 

    As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums. 

    Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our tools available. 

    Check your inbox for my email and we'll take it from there. Thanks in advance and have a lovely week ahead!

    • Megaman's avatar
      Megaman
      Explorer | Level 3
      7 years ago

      I am having the same issue with my Meizo M2 Note on Android 5.1

       

      App keeps crashing when I open it.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for reporting here Megaman. To further investigate, I’ve sent you both a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience & we’ll take it from there!

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