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Chokobanana's avatar
Chokobanana
Explorer | Level 3
3 years ago
Solved

Dropbox keeps connecting on new MacOS Monterey with M1

I recently upgraded to a MacBook Pro with M1 processor. It's running the latest version of Monterey. I've never had problems with Dropbox connections before but on this freshly installed MacBook, it ...
desktop
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Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, it sounds like something is resetting the connection for the connected apps, and it might be OS or related to another app that monitors network traffic.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Chokobanana, thanks for bringing this to our attention.

 

Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

Chokobanana's avatar
Chokobanana
Explorer | Level 3
3 years ago

Thank you for the reply! 

No I'm not using a VPN. My company has installed "Umbrella roaming client" but it was installed on my previous MacBook as well and Dropbox worked just fine then. I also have Google Drive installed and I noticed that it behaves the same. The very same second that the Dropbox icon becomes greyed-out and starts "Connecting...", Google Drive does the same. So it's not a Dropbox issue (which I originally thought).

I'm working from home so I tried restarting my router without success. I also tried connecting the Wifi through my iPhone (in case it was a provider problem) but both Dropbox and Google Drive disconnect after 10 or so seconds. I also tried turning off Wifi and using a LAN cable without success.

I'm not sure what the issue may be but Catalina worked perfectly. Probably something in Monterey (using 12.4).

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the details, it sounds like something is resetting the connection for the connected apps, and it might be OS or related to another app that monitors network traffic.

    • Chokobanana's avatar
      Chokobanana
      Explorer | Level 3
      3 years ago

      I contacted our IT department and they confirmed there is a problem with the software they installed. Both Cisco Endpoint Connector and Umbrella Roaming Client had to be updated to newer versions. Now everything is working as it should.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear you were able to locate and resolve the issue!

         

        If you need any further assistance in future, please let me know. Enjoy your weekend!

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