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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Hi Megan,
Dropbox version:
Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.
So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.
I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
- Hannah
Dropbox Staff
Hey Tim_J_H, sorry to hear about this.
Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?
If so, can you disable them temporarily, to see if that solves the issue?
Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)
None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?
Hello Hannah, the issue is on Dropbox's end, not ours. I have the same VPN running, same AV software and only in the past couple of days has this started to occur. Fix it. I've been with Dropbox for 10 years and this is unacceptable!
