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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Domscillator's avatar
Domscillator
Helpful | Level 6

Hi Megan,

Dropbox version:

Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works. 

So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls. 

Tim_J_H's avatar
Tim_J_H
New member | Level 2
9 months ago

I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Tim_J_H, sorry to hear about this.

     

    Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

     

    If so, can you disable them temporarily, to see if that solves the issue?

    • HenrikKragh's avatar
      HenrikKragh
      New member | Level 2
      8 months ago

      This is not a solution. It is a workaround for some. Why is it marked as a solution? Find the bug, fix it, then post "Update Dropbox to newest version, and it will work again :)" as a solution.

    • Tim_J_H's avatar
      Tim_J_H
      New member | Level 2
      9 months ago

      Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey Tim_J_H, glad to hear that you managed to resolve it!

         

        At the moment, we don't have any info about a change in the configuration that we know of. 

         

        In any case, I'll be one post away if you need anything else, thanks!

    • DBJR's avatar
      DBJR
      Helpful | Level 5
      8 months ago

      None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?

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