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Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

gabew's avatar
gabew
New member | Level 2
9 months ago

Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry to hear about this, gabew.

     

    Have you tried any of the troubleshooting steps in this thread?

     

    Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?

    • DBJR's avatar
      DBJR
      Helpful | Level 5
      9 months ago

      I've tried all trouble shooting steps. No luck. Do you have a fix?

      • Richard_Oldershaw's avatar
        Richard_Oldershaw
        New member | Level 2
        9 months ago

        We've also had the same issue on our office for the last couple of weeks. I've just found that the SSL inspection (man in the middle) in our Sophos firewall was causing Dropbox to not login. I've added an exclusion for dropbox.com and it's now working.

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