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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

shirish75's avatar
shirish75
Helpful | Level 5
8 months ago

Installed Dropbox on MAC (running Sonoma 14.4) , it keeps trying to connect to internet and never succeeds.

Disabled Auto-detect of Proxy (there is no proxy involved).

 

What else could be the issue? Does not look like the MAC firewall is blocking it, since I tried both, that is disabling MAC Firewall

and allowing all incoming connections for Dropbox app when MAC firewall is enabled.

 

In any case the installation/design should be seamless (should connect over standard port, should not require special settings, work normally like other etc) since other apps (Gcloud/Onedrive and other softwares) are

running just fine.

 

Any solution/suggestion for this?

 

Thanks,

Shirish.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey shirish75, thanks for bringing this to our attention.

     

    Do you seem to be having the issue described on this thread or is it different on your end?

     

    Keep me posted.

    • shirish75's avatar
      shirish75
      Helpful | Level 5
      8 months ago

      Thanks Hannah. Yes , its the same problem.

       

      I have tried quitting and relaunching the Dropbox, restarting the dropbox,  does not help. 

       

      The thread mentions users tried several different options but none works sure way.

       

      Is there any assured way which will fix the problem? I am fine moving to older builds/releases as well if that help solves the problem.

       

      Thanks,

      Shirish.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the confirmation, shirish75.

         

        Our team is actually still looking into finding a solution for this.

         

        I've moved our convo to that thread, so that you'll get notified when there's an update on the issue.

         

        I hope this helps!

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