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Forum Discussion

Ian_A6's avatar
Ian_A6
Collaborator | Level 9
2 years ago

Dropbox stopped launching from Windows 11 start menu or taskbar

Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect.    Any ideas or anyone else seeing this beha...
Desktop
Windows
  • Ian_A6's avatar
    Ian_A6
    2 years ago

    So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊

Ian_A6's avatar
Ian_A6
Collaborator | Level 9

Also, I have Dropbox plus so I think I should have access to support via email or chat but I'm not getting those options to raise a ticket !

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ian_A6, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

You should be able to access the support page from your browser? What error do you get when logged in?

 

This will help me to assist further!

  • Ian_A6's avatar
    Ian_A6
    Collaborator | Level 9
    2 years ago

    Hi Jay, doesn't appear to be any issue with windows firewall and I don't have any VPN or proxy software etc.  

     

    I can launch Dropbox form here

     

    but not from the icom on my taskbar or from the start menu. That support page link is allowing me to reach chat so I'll try that. Thanks

    • Ian_A6's avatar
      Ian_A6
      Collaborator | Level 9
      2 years ago

      So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Happy to hear that, Ian_A6!

         

        If your issue returns or if you have any questions, do let us know.

         

        Have a wonderful day!

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