We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
17 days ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened it, same thing it would not log out so I could log back in again.

I deleted the app and reinstalled it and now it will not allow me to log back in. It says my provided user information is not valid.

I know I have the email and password correct I used it on another device.

Any known issues?

Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    16 days ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    17 days ago

    What is the operating system on the iPad and version of Dropbox?

    • Rob S.47's avatar
      Rob S.47
      Helpful | Level 6
      17 days ago

      iPadOS 15.8.2

      DB 400.2

       

      The App Store stated it was compatible with the iPad before I installed it.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        17 days ago

        It should work....

         

        Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!