Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

jlmoore314's avatar
jlmoore314
Helpful | Level 5
4 days ago
Solved

Dropbox stuck syncing on my work desktop after updating Windows.

I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is not syncing properly on this desktop. On my laptop, both are working fine. 

I tried to make sure dropbox is allowed through the firewall and security settings of my desktop. 

I also tried pausing syncing for an hour and then letting it resume syncing and that did not help. 

Thanks in advance for any advice!

desktop
sync
Windows
  • Walter's avatar
    Walter
    4 days ago

    Thanks for the additional information and the screenshot too jlmoore314 - much appreciated.

    Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this?

    If it's still stuck at the same number of files, can you try fixing your hardlinks and permissions and let us know how it goes? 

  • jlmoore314's avatar
    jlmoore314
    Helpful | Level 5
    4 days ago

    Quitting and relaunching hadn't helped, but today logging out and back in worked this time! Thank you. 

  • jlmoore314's avatar
    jlmoore314
    Helpful | Level 5
    4 days ago

    Hi, thank you! It's v219.4.4463. I attached a picture of the syncing status. 

    There are no files listed under sync issues. 

    I don't think I am able to disable the firewall - it's required to connect to our work network/internet. I attached a screenshot of the allowed apps for Windows Defender Firewall. 

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 days ago

      Thanks for the additional information and the screenshot too jlmoore314 - much appreciated.

      Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this?

      If it's still stuck at the same number of files, can you try fixing your hardlinks and permissions and let us know how it goes? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hi there, jlmoore314 thanks for posting here!

    Could you let me know the app's exact syncing status and version as shown in your system tray?

    Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

    Lastly, do you have any third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.

    Let me know what you find!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!