You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nicho52's avatar
Nicho52
New member | Level 2
5 months ago

Dropbox 'update' pop-up will not go away.

Dropbox pop up will not go away and pops up multiple times constantly regardless of 'yes' or 'no'. Driving me nuts!
How do I get rid please?

Desktop
Web
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi Nicho52, I hope you're doing well!

     

    Would you mind clarifying the pop-up you're referring to? Does it appear on our website, or when you're using our app? 

     

    Even better, feel free to send me a screenshot, in order for me to have a visual of this. 

     

    Keep me posted, and we'll take it from there!

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi Nicho52!

    My name is Alice and I'm working on improving notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!