Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

KitMcGuire's avatar
KitMcGuire
Explorer | Level 3
3 years ago
Solved

Dropbox will NOT accept my email address.

I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the ...
Account Access
Error Messages
Mobile
  • Jay's avatar
    Jay
    3 years ago

    Hi KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

     

    The current requirements are for Android 6.0 or higher.

     

    If your mobile browser is supported, you might be able to access your account from there.

KitMcGuire's avatar
KitMcGuire
Explorer | Level 3
3 years ago

Per your request here are screenshots to PROVE Dropbox will not accept my valid login information! The OS version: Android 5.1.1

[Removed as per Community Guidelines]

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

 

The current requirements are for Android 6.0 or higher.

 

If your mobile browser is supported, you might be able to access your account from there.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!