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jor2's avatar
jor2
New member | Level 2
18 days ago

Dropbox won't show me the option to make content "available offline".

have installed Dropbox on two MacBooks. On the first one, I can download folders and make them available offline. However, this isn't working on this MacBook Air. I've already uninstalled and reinstalled Dropbox. Dropbox has full disk access on this laptop.

What is going wrong, and how can I resolve this?

  • jor2's avatar
    jor2
    New member | Level 2

    I've payed hundreds of euros to DropBox over the years...

    Now I got a new macbook and the files won't online-only sync.  The options don't show up, like they do on my old mac. 

    I've re-installed, gave acces and everything. 

     

    I cannot believe DropBox offers this as the only support form.. I didn't choose this software when there was no support, feels like such a ginormous let down. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey jor2, thanks for posting here today!

     

    What is the app's version that you're using, along with its syncing status at the moment?

     

    Also, can you send us a screenshot of the options you see, when you right click on a file in your Dropbox folder? Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

     

    Let me know more, and we'll take it from there! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey jor2, unfortunately we can't access the links due to privacy and security reasons.

         

        Can you try to attach them here either by using the camera-like icon, or by pressing Command-V on your keyboard?

         

        While you're at it, feel free to also try out these steps, to see if they make any difference. 

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