Forum Discussion

New member | Level 2

7 years ago

Solved

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

Jay
7 years ago
Hang on, I’m noticing a pattern here.

Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application.

From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
Jay
7 years ago
I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

New member | Level 2

7 years ago

Hey Dropbox community!

I've recently "refreshed" my Win-10 x64 machine (reinstalled Windows, did not delete files), and can no longer install Dropbox.

Attempting to use either the full installation or web installer packages results in the same error:

"Dropbox Update installation failed with error 0x80096010"

I've tried the usual remedies: scrubbed hard drive of any trace of Dropbox, deleted registry files, etc. No dice.

Any help is more than greatly appreciated!

Thanks,

Matt

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