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inciteimages's avatar
inciteimages
Explorer | Level 3
7 years ago

Error 500 when trying to open Dropbox Paper - June 2018

Anyone get an answer on this... I'm having same issues. About to give up
Dropbox Paper
Setting up the apps
  • Ed's avatar
    Ed
    7 years ago
    [UPDATE] Paper is back up! Thanks all of you who reported
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there inciteimages - sorry to hear you're having issues while using Paper. 

 

Have you tried this on another network?

 

Moreover, could you be so kind and try accessing Paper from another browser ( such as  Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this persists?

 

Another thing I would do if I were you would be to clear my browser's cache memory Should you find this persists on several browsers and on an incognito window (without any web extensions or plugins) please go ahead and log a ticket with our team letting them know about this.

 

Hope this helps and please keep me posted!

 

cesar_astudillo's avatar
cesar_astudillo
Explorer | Level 3
7 years ago

Same here. With a really reliable connection (symmetrical 500 Mbps fiber, via Ethernet). It's really annoying.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey all - thanks for alerting us to this issue. 

     

    I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page.  Our engineers are already aware of the problem and are working actively towards a solution.

     

    Thanks for your patience in regards to this matter folks! We'll make sure to update this thread as soon as we have reached a resolution. 

     

    Cheers! 

    • BarryReynolds's avatar
      BarryReynolds
      Helpful | Level 5
      7 years ago

      I ran out of patience. This is day three of Paper being unavailable with no meaningful updates. Very poor customer service, very poor indeed

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