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corakat's avatar
corakat
Helpful | Level 5
3 years ago

File A > "save as" > File B > "replace": This should work even if B is a cloud file

Hi!   I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everythi...
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  • corakat's avatar
    corakat
    3 years ago

    Hi Walter,

     

    I'm running Dropbox 145.4.4921 and I have "Your files are up to date."

     

    I don't see my initial attempted edit to File B on the events page. But, in Finder on Mac, the timestamp on File B updated when I tried to overwrite it. It's just that the file stayed in the cloud, and the file size remained "0," so the actual edits were lost.

     

    Later on, in consultation with Dropbox support, I manually local-synced File B, and then again attempted to overwrite it by editing File A in Photoshop and using "save as . . ." That worked, and that appears on the Events page. It just seems like an odd first step to have to take.

     

    Thank you!

     

    Karen

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional information corakat - much appreciated.

 

It sounds weird that the timestamp was updated, but you're not seeing your edits. Could you have a look at your events page and let me know if you see those edits logged there?

 

Also, could you clarify the app's status and version as shown in your menu bar? 

corakat's avatar
corakat
Helpful | Level 5
3 years ago

Hi Walter,

 

I'm running Dropbox 145.4.4921 and I have "Your files are up to date."

 

I don't see my initial attempted edit to File B on the events page. But, in Finder on Mac, the timestamp on File B updated when I tried to overwrite it. It's just that the file stayed in the cloud, and the file size remained "0," so the actual edits were lost.

 

Later on, in consultation with Dropbox support, I manually local-synced File B, and then again attempted to overwrite it by editing File A in Photoshop and using "save as . . ." That worked, and that appears on the Events page. It just seems like an odd first step to have to take.

 

Thank you!

 

Karen

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