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Forum Discussion

SGilbert's avatar
SGilbert
Explorer | Level 4
2 years ago

fileproviderctl crash on Mac OS

I just installed OS 13.6 and Dropbox 183.4.7058 One or both is crashing ever few minutes!  Anyone else?  Cure? Sorry for multiple posts---No indication it was posted--keeps asking me for L...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Hi SGilbert, thanks for bringing this to our attention.

     

    Could you try reinstalling the app, without uninstalling it first, by clicking this link?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi SGilbert, thanks for bringing this to our attention.

 

Could you try reinstalling the app, without uninstalling it first, by clicking this link?

 

Keep me updated with any progress!

SGilbert's avatar
SGilbert
Explorer | Level 4
2 years ago

Jay,

That seems to have done it.  So you had me revert from Dropbox 183.4.7058 to Dropbox 182.4.6427.

Thank you tremendously!  It was driving me nuts!!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to have helped out. Enjoy your weekend!

    • luke-at-gretel's avatar
      luke-at-gretel
      Explorer | Level 4
      2 years ago

      I just want to point out that this is likely due to a critical bug in the final release of macOS 13.6 (22G120) that causes `fileproviderctl` to crash immediately. This is due to some sort of missing code signing signature. Reinstalling Dropbox likely "fixes" it by nature of the bundled extension being re-enabled by default. The underlying bug and issue remains.

       

       

       

      see threads:

       

       

       

      • SGilbert's avatar
        SGilbert
        Explorer | Level 4
        2 years ago

        I beg to disagree.  Reinstalling 183 did not help at all, only installing 182 solved it.

        I installed OS 13.6 almost simultaneously, so it could be the problem

        In my mind, 183 has a fault.

  • mossappeal's avatar
    mossappeal
    Explorer | Level 3
    11 months ago

    Did it just allow all your files/set up to remain and you just uninstalled/reinstalled??

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi mossappeal, welcome to our Community!

       

      As a first step, would you mind clarifying the version of the desktop app, that you use on your end? 

       

      What about the app crashing? Do you have a screenshot? Are these crashes similar to what the OP attached above? 

       

      It'd also be helpful to know when did they start happening. 

       

      Let me know more, and we'll take it from there. 

      • mossappeal's avatar
        mossappeal
        Explorer | Level 3
        11 months ago

        I believe its Version 187.4.5691

        I have sent about three screenshots, but here's another... 

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