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Forum Discussion
Files not appearing when using app on computer
I have been generally using dropbox.com for work, all files appear in the folders as they should be. I downloaded the app because I heard Excel functionality is better this way. However, all of my work files are not appearing in the folder. I'm in a folder now, and the website shows 15 files there, but in my app only 2 appear.
I've deleted and reinstalled. I've logged out and logged back in. I restarted the computer.
What will fix this?
- Walter
Dropbox Staff
Hey AmyatMCG - sorry to hear you're having issues with this.
Can you please clarify the OS of your computer and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?
Is it 'up to date' or still syncing perhaps?
Any additional information or screenshots are more than welcome!
