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Forum Discussion
I can't open Word/Excel files on iPad/iPhone
Hi.
I've searched the forum/web and can't seem to find any answer to this problem.
Until a couple of weeks ago I could edit in all Office-files in Dropbox via both iPad and iPhone.
Then earlier this week I suddenly can't do this, and I'm asked to log-in with a 365 subscription.
Has there been a change I haven'r been awere of, and do I now have to have an active 365 subscription?
I use Dropbox basic, and the files are .docx and .xlsx.
Thank you for your time.
Regards
/Mogens Østergaard, Denmark
Contact support
https://www.dropbox.com/support
Replies may take a few days but you can track at http://dropbox.zendesk.com
I'm wondering if maybe the apps need uninstalling and reinstalling to 'pull down' that you're no longer a Team user.
Hi again - I have now left the team folder and deleted it. I have moved all the files to my personal dropbox and shared it with the same people as before - but I still can't edit in Excel or any other Office program.
What to do?
- Mark
Super User II
Contact support
https://www.dropbox.com/support
Replies may take a few days but you can track at http://dropbox.zendesk.com
I'm wondering if maybe the apps need uninstalling and reinstalling to 'pull down' that you're no longer a Team user.
