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Pelle Busch-Jensen's avatar
Pelle Busch-Jensen
New member | Level 1
7 days ago

I can't update Dropbox to File Provider on my macOS 14 and 15; I keep being asked to sign out.

Hi, I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to ...
desktop
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hi there Pelle Busch-Jensen - sorry to hear about this.

Can you please clarify your computer's exact OS, and the version and status of the Dropbox desktop app as shown in your menu bar? 

A screenshot of the exact error you're getting would also help! 

  • Pelle Busch-Jensen's avatar
    Pelle Busch-Jensen
    New member | Level 1
    7 days ago

    macOS 15.2 (24C101) (same issue on 14.7)
    Dropbox version 217.3.4243. Up to date.
    I can't really screenshot the exact error as it's more like a loop without a specific error message.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 days ago

      I see, thanks for the additional information Pelle Busch-Jensen 

      It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead?

      Just make sure you toggle off the 'early releases' from your account's settings first. 

      • Pelle Busch-Jensen's avatar
        Pelle Busch-Jensen
        New member | Level 1
        7 days ago

        Yes I opted for the beta version hoping it would help the issue. It didn’t 

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