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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Maemae76, thanks for posting on the Community!

 

I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

 

If you get an error when doing so, please let me know!

  • Maemae76's avatar
    Maemae76
    Explorer | Level 4
    5 years ago
    Nothing in the help works.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Sorry to hear that Maemae76!

       

      Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

       

      If not, is this due to not receiving the reset email? 

       

      Let me know where you're running into an issue with this!

  • Maemae76's avatar
    Maemae76
    Explorer | Level 4
    5 years ago
    I get ‘error 404’
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Maemae76, have you tried doing this from another browser or an incognito window?

       

      If you have, maybe clearing the cache will do the trick instead. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Maemae76, have you tried doing this from another browser or an incognito window?

       

      If you have, maybe clearing the cache will do the trick instead. 

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