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Forum Discussion
encoreserviceseu
4 months agoExplorer | Level 3
I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.
I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. ...
- 4 months ago
If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?
Walter
4 months agoDropbox Staff
Hi there encoreserviceseu - sorry to hear you're having issues with this.
Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at?
Let me know more and we'll take it from there.
- encoreserviceseu4 months agoExplorer | Level 3Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app- Mark4 months agoSuper User II
encoreserviceseu wrote:
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android appIf you go to https://www.dropbox.com/account/security does the phone show up on the Devices section?
If you add a file to the phone does it appear at www.dropbox.com/home ?
- encoreserviceseu4 months agoExplorer | Level 3Yes phone is in devices
Do you mean add a file via the app or via the web interface or shouldn't it matter?
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